Tourist Office Ranking

Office de tourisme classé

TOURIST OFFICE RANKING

Catégory One

  • As part of the French National Tourism Quality Awards,
  • And in conformity with our classification as a Category One Tourist Office,

In order to give the best possible advice, service and welcome, Méribel Tourist Office is committed to the following:

  • Provide an easily accessible information centre and welcome desk.
  • Help you with your needs.
  • Provide you with seating facilities.
  • Provide free information on local tourist facilities.
  • Publicise our opening times in at least two foreign languages.
  • Offer you free access to information on Méribel Valley via free wifi.
  • Be open at least 305 days per year (including Saturdays and Sundays during the tourist season)
  • Reply to your mail throughout the year.
  • Provide a permanent reception staffed with speakers of at least two foreign languages.
  • Supply paper-based tourist maps and guides.
  • Provide access to a trilingual website, designed to be consulted on smartphones.
  • Give tourist information in paper form, translated into at least two foreign languages, on the following:
    • all rated tourist accommodation, giving the establishment’s name, address, email, website, phone number and rating;
    • monuments and tourist sites (cultural, natural or leisure) including prices, opening dates and times, website, phone numbers and address;
    • events and entertainment;
    • emergency numbers.
  • Update tourist information each year.
  • Display emergency phone numbers on the exterior of the building.
  • Give information on all tourist facilities in the area relevant to every type of client.
  • Allow you to check the availability of all rated accommodation.
  • Respond to complaints and measure satisfaction levels.
  • Offer a tourist information service which integrates new information technology and communication methods (social networks, mobile phones, geolocalisation, etc.).
  • Respect the requirements of the National Quality Tourism Award and classification.
  • Provide the services of a welcome desk advisor.
  • Guarantee the reliability and accuracy of local tourist information.

Plus d'infos sur le site Classement des Offices de Tourisme

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